Overview

This policy outlines the terms and conditions regarding cancellation and refunds for subscriptions to our downloadable software products. We offer a trial period to the yearly subscription plan to allow users to evaluate the software before committing to a yearly paid subscription. No trial period is offered to the monthly subscription plan.

Trial Period

Upon subscription to the yearly plan, users are granted access to a free trial period. During this trial, users can explore all features of the software without charge. The length of the trial period is specified at the time of sign-up.

• The trial period begins on the date of initial registration.
• No payment is required during the trial period.
• Users may cancel at any time during the trial period without incurring charges.

Subscription Activation

For monthly subscriptions, or at the end of the trial period for yearly subscriptions, the software subscription will automatically activate, and the payment method provided at registration will be charged for the selected subscription plan.

• Users will receive a notification prior to the end of the trial period.
• Subscription charges are applied immediately after the trial period expires unless canceled beforehand.

Cancellation Policy

Users may cancel their subscription at any time. However, to avoid being charged, cancellation must occur before the trial period expires.

• Cancellations made during the trial period will not incur any charges.
• Cancellations after the trial period will stop future recurring charges but will not result in a refund for the current subscription period.

Refund Policy

We do not offer refunds once the trial period has expired and the subscription payment has been processed. By continuing with the subscription beyond the trial period, users acknowledge and accept this no-refund policy.

• No refunds will be issued for subscriptions canceled after the trial period ends.
• Exceptions may be considered only in the case of technical errors (e.g., double billing), subject to review by our support team.
• Refund requests made during the trial period are unnecessary as no charges are incurred.

Contact and Support

For questions or assistance regarding cancellation or billing, please contact our customer support team via email at support@alfazetasolutions.com.

Acknowledgment

By subscribing to our downloadable software, users agree to this cancellation and refund policy. Please ensure you understand these terms before completing your subscription.