Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our subscription-based downloadable software (“Software”). By installing or using the Software, you agree to the practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

• Account Information: When you subscribe to our Software, we collect information such as your name, email address, payment details, and billing address.
• Usage Data: We collect information about your interactions with the Software, including usage patterns, feature access, and error reports to improve our services.
• Device Information: We may collect device identifiers, operating system details, and hardware specifications to ensure compatibility and performance.
• Support Communications: If you contact our support team, we may keep records of your communication for training and service improvement.

How We Use Your Information

• To provide, maintain, and improve the Software and related services.
• To process your subscription, payments, and account management.
• To communicate with you regarding updates, changes, or important information about your subscription.
• To diagnose and resolve technical issues and ensure the security of our Software.
• To comply with legal obligations and enforce our terms of service or other agreements.

Information Sharing and Disclosure

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and customer support platforms. These providers are obligated to protect your information and use it only for the services they provide to us.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the promises made in this Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage is 100% secure.

Data Retention

We retain your information for as long as your subscription is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

• You may access, update, or correct your account information at any time through your account settings.
• You may unsubscribe from marketing communications at any time by following the instructions in those messages.
• You may request deletion of your account and personal data, subject to any legal obligations we may have to retain certain information.

Children’s Privacy

Our Software is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or through the Software. Your continued use of the Software after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@alfazetasolutions.com